Illustrative use case, not a completed client engagement.
The starting point
Customer or order data is maintained in several applications. Updates do not reach every system in time.
A possible workflow
Defined fields are synchronised through APIs. Authoritative sources, conflict rules and retry behaviour are explicitly agreed.
What we would measure in a pilot
Conflicting records, synchronisation delay and manual rework.
Include these exceptions in testing
- Simultaneous changes in two systems
- Deleted or merged records
- Temporarily unavailable interfaces
Keep the decision traceable
For each test case, define what counts as correct and when the system should abstain. The reviewer sees the input, proposal and available supporting information together. Corrections are assessed before further steps are automated. A high success rate alone is not enough: the types of errors and their consequences matter too.
Prerequisites
Suitable sample data, available interfaces and an owner for subject-matter review. Actual integrations are determined after reviewing your systems.