Illustrative use case, not a completed client engagement.
The starting point
New and existing employees search multiple places for processes, responsibilities and internal policies.
A possible workflow
Internal search brings approved documents together while respecting existing access rights. Answers link to original sources and identify missing information.
What we would measure in a pilot
Search time, source freshness and the proportion of questions with a supported answer.
Include these exceptions in testing
- Documents with restricted permissions
- Versions with conflicting statements
- Questions without a reliable source
Keep the decision traceable
For each test case, define what counts as correct and when the system should abstain. The reviewer sees the input, proposal and available supporting information together. Corrections are assessed before further steps are automated. A high success rate alone is not enough: the types of errors and their consequences matter too.
Prerequisites
Suitable sample data, available interfaces and an owner for subject-matter review. Actual integrations are determined after reviewing your systems.